Shipping policy
Shipping
Please note, ‘Alohi Kai jewelry is shipped from Hawaii, and some jewelry will be made to order which takes a bit of time. While the sun shines most days here, there is a price to pay for paradise, and shipping times is one of those things! If we have it in stock, we’ll ship it to you immediately (once your payment has cleared). For silver pieces, allow 1-3 days for things in stock before we ship; vermeil can take up to an additional 2-3 weeks if not in stock. If you have a deadline earlier than this, send us a note to be sure – we may have one we can ship immediately. We generally use priority mail (5-7 days for shipping), but please allow 2-3 weeks delivery.
Our shipping is generally done via USPS First Class mail, however if you need something faster, and we have it in stock, we can send it priority mail (3-5 days from ship date), please email us at hello@alohikai.com to arrange it.
US Shipping: We take great care in making our products, and understand that you are making an investment when you purchase from us. For these reasons, we always insure our domestic shipments for the full value of your purchase. The good news – shipping for all US orders over $100 is free for you! Otherwise our standard shipping rates are $9.99 anywhere in the US (8.99 in Hawaii). If you are fortunate enough to live in Hawaii, we are happy to arrange a local pick up - but please note, this is not a delivery service. If you would like it sent somewhere not in our shipping list, please contact us or email at hello@alohikai.com and we’ll look into it right away.
International shipments: As mentioned above, please be patient while your purchase makes its way to you; we are a long way from most places. In fact, Hawaii is the most remote place from any other land mass in the world! Know that we will diligently get your order out as soon as we can, but that even with the best of timing, it may still take a few weeks to arrive. If your country is not on our current list please send us a note to enquire, we will happily add most destinations.
Additional Charges: Please note that customers will be responsible for any international taxes, duties and/or refused shipping charges.
Lost parcels: We will do what we can to assist in the case of a lost parcel. We will only consider it lost however, once 30 days from ship date has passed.