Policies

 

Shipping

Please note, ‘Alohi Kai jewelry is shipped from Hawaii, and some jewelry will be made to order, which takes a bit of time.  While the sun shines most days here, there is a price to pay for paradise, and shipping times is one of those things! If we have it in stock, we’ll ship it to you immediately (once your payment has cleared). For silver pieces, allow 3-5 days before we ship; vermeil can take up to an additional 2-3 weeks if not in stock.  If you have a deadline earlier than this, send us a note to be sure – we may have one in stock! We generally use priority mail, but please do allow 2-3 weeks delivery.

Our shipping is generally done via USPS, however if you need something faster, and we have it in stock, we can send it expedited, please email us at hello@alohikai.com to arrange it.

US Shipping: We take great care in making our products, and understand that you are making an investment when you purchase from us. For these reasons, we always insure our domestic shipments for the full value of your purchase.  The good news – shipping for all US orders over $250 is free for you!  Otherwise our standard shipping rates are $9.99 anywhere in the US.  (If you are fortunate enough to live in Hawaii, we are happy to arrange a pick up.) If you would like it sent somewhere not in our shipping list, please contact us or email at hello@alohikai.com and we’ll look into it right away!

International shipments: As mentioned above, please be patient while your purchase makes its way to you. We are a long way from most places. Know that we will diligently get your order out as soon as we can, but that even with the best of timing, it may still take a few weeks to arrive. If your country is not on our list, please send us a note – we will happily add most destinations to our list.

Additional charges: Please note that customers will be responsible for international taxes, duties, and refused shipping charges.

Packaging: We try to be conscientious of the waste we produce, so all our packaging is made from recycled products or is re-usable (linen or cotton bags, woven lauhala boxes, wood, leatherette or recycled paper boxes) and shipped with consideration to the least waste possible. We will make every effort to ensure your piece is protected – without killing any additional trees. We usually ship in a recyclable  cardboard box, and for now we are re-using discarded boxes from another business as is consistent with our values to reduce, reuse, and recycle.

Plastics: Our bubble wrap and some bags are re-used rather than purchased, our purchased plastics are biodegradable.

Lost parcels: We will do what we can to assist in the case of a lost parcel.  We will only consider it lost however, once 30 days from ship date has passed.

 

Returns & Cancellations

We want you to love your purchase! But unfortunately we are unable to provide refunds.  We will however happily exchange it for another piece, provided the returned pieces are in excellent condition, and within 7 days of purchase.  The exceptions to this policy are any special/bespoke/custom work, rings or earrings (for health and safety reasons). Rings are generally made to your specifications, please do check your size before ordering! For any special or bespoke orders, all sales are final.

Please also note, we cannot refund shipping on either side of a return.  Do contact us before sending anything!  We will send you instructions.

We regret that once we process an order it cannot be cancelled – please check your order!

If you have received a gift certificate, it may be used on any item in our store, however they are not exchangeable for cash.

 

Repairs

If your jewelry is in need of repair please email us and we will send instructions on how to get it to us. Charges and shipping (at cost) may apply. We will get your agreement on costs and how to proceed once we see the damaged piece.

 

Custom Fitting

Everyone is shaped a little different! If you are in Hawaii and own a piece of our jewelry we are happy to custom fit it to you, just come to any of our events – we usually have all the tools on site. If you’d like to purchase something from us at an event we will custom fit it for you as well. Check the calendar or sign up to our mail list (see below) to find out our whereabouts.